We’re here to help! Fill out this form, and our support team will get back to you as quickly as possible.

 Reformation Heritage Books

How can I apply for tax-exemption?

Do you offer wholesale discounts?

Can I update the email address on my account?

Account Management

How do I cancel my order?

What is your guarantee?

What payment methods do you accept?

When is my order ready for in-store pickup?

Can you notify me when a product is back in stock?

Can I edit or add anything to my order?

What do I do if I receive the wrong item in my order?

What do I do if my item(s) arrives damaged or defective?

What is the status of my order?

What qualifies as a damaged or defective product?

I’m having trouble accessing my eBook. How can I download it?

Do you have discounts for bulk or case orders?

What does "Awaiting Fulfillment" mean?

What does "Awaiting Pickup" mean?

Will you match online prices in-store?

Order Management

Do you offer free shipping?

Do you ship worldwide?

How do I track my order?

Can I change my shipping address?

I accidentally selected In-Store Pickup for an item I wanted shipped. What should I do?

Are delivery times guaranteed?

Do you ship to PO Boxes or military addresses?

What are your shipping options, costs, and delivery times?

Shipping & Delivery

How do I make a return?

What’s your return policy?

Returns & Refunds

How do I access my eBook?

How do I get my eBook onto my Kindle?

In which file formats are eBooks available?

What if my eBook download link has expired?

eBooks

Can I quote or reproduce RHB materials?

Can I request a product for review?

Are you accepting manuscript submissions?

Do you offer church discounts?

Where can I purchase a gift card/gift certificate?

How can I request a desk copy?

Can I request an RHB book table for my conference or event?

Miscellaneous

All articles

Categories

Account Management

Order Management

Shipping & Delivery

Returns & Refunds

eBooks

Miscellaneous