Order Management

How do I cancel my order?

You may contact our customer service team at [email protected]. Please include your order number and the reason for cancellation in your message. Orders can only be canceled before they have been dispatched. If your order has already been shipped, pleas

What is your guarantee?

At Reformation Heritage Books, we want every resource you purchase to be spiritually profitable. If you find that a product does not serve that purpose, we’re happy to offer a full refund. There is no need to return the item. Simply contact our custo

What payment methods do you accept?

We accept all major credit cards and digital wallets.

When is my order ready for in-store pickup?

We’ll email you as soon as your order is ready for pickup. Please note that orders not picked up within two weeks will be canceled and refunded.

Can you notify me when a product is back in stock?

On the product page, click “Notify Me” and enter your email address. You’ll automatically receive an email as soon as the product is back in stock.

Can I edit or add anything to my order?

Once an order is placed, we are unable to make changes to the order. However, if you need to update your shipping address or contact information, please contact our customer service team immediately after placing your order.

What do I do if I receive the wrong item in my order?

We are sorry to hear you received the wrong item in your order! Please report your order issue to our team at [email protected].

What do I do if my item(s) arrives damaged or defective?

Please email our team at [email protected]. We’ll review the issue and arrange a replacement or refund as needed.

What is the status of my order?

You will receive email updates as your order progresses through processing. Please note that preordered items will not be shipped prior to their official release date. Awaiting fulfillment means your order has been received and is currently in the qu

What qualifies as a damaged or defective product?

A book qualifies as damaged or defective if it shows:. Tears, cuts, or scratches over 1 cm. Dented or crushed corners. Torn, missing, or detached pages. Broken binding or loose glue. Water damage, stains, or ink smears affecting readability. Major pr

I’m having trouble accessing my eBook. How can I download it?

To access your eBook, log into the account used to place your order on our website. Click the Account button at the top right, then find your eBook under Orders. Select the relevant order number, and under Order Contents, click the green downward arr

Do you have discounts for bulk or case orders?

We do not offer case discounts beyond those already listed on our website.

What does "Awaiting Fulfillment" mean?

If you received a notification that your order is "Awaiting Fulfillment", this means the order has been approved and our fulfillment team is preparing to pack it. This is a standard step in our fulfillment process, and no further action is needed fro

What does "Awaiting Pickup" mean?

If you received an update that your order is Awaiting Pickup, this means that In-Store Pickup was selected at checkout (available for customers based in Michigan only). Your order is currently awaiting pickup at our Grand Rapids storefront. If this w

Will you match online prices in-store?

Online prices are available exclusively for purchases made through our website and cannot be honored for transactions completed directly in our physical store. To receive online pricing, please place an order online and select the in-store pickup opt