Order Management
How do I cancel my order?
You may contact our customer service team at [email protected]. Please include your order number and the reason for cancellation in your message. Orders can only be canceled before they have been dispatched. If your order has already been shipped, pleas
What is your guarantee?
At Reformation Heritage Books, we want every resource you purchase to be spiritually profitable. If you find that a product does not serve that purpose, we’re happy to offer a full refund. There is no need to return the item. Simply contact our custo
What payment methods do you accept?
We accept all major credit cards and digital wallets.
When is my order ready for in-store pickup?
We’ll email you as soon as your order is ready for pickup. Please note that orders not picked up within two weeks will be canceled and refunded.
Can you notify me when a product is back in stock?
On the product page, click “Notify Me” and enter your email address. You’ll automatically receive an email as soon as the product is back in stock.
Can I edit or add anything to my order?
Once an order is placed, we are unable to make changes to the order. However, if you need to update your shipping address or contact information, please contact our customer service team immediately after placing your order.
What do I do if I receive the wrong item in my order?
We are sorry to hear you received the wrong item in your order! Please report your order issue to our team at [email protected].
What do I do if my item(s) arrives damaged or defective?
Please email our team at [email protected]. We’ll review the issue and arrange a replacement or refund as needed.
What is the status of my order?
You will receive email updates as your order progresses through processing. Please note that preordered items will not be shipped prior to their official release date.
What qualifies as a damaged or defective product?
A book qualifies as damaged or defective if it shows:. Tears, cuts, or scratches over 1 cm. Dented or crushed corners. Torn, missing, or detached pages. Broken binding or loose glue. Water damage, stains, or ink smears affecting readability. Major pr
I’m having trouble accessing my eBook. How can I download it?
To access your eBook, log into the account used to place your order on our website. Click the Account button at the top right, then find your eBook under Orders. Select the relevant order number, and under Order Contents, click the green downward arr