Order Management

How do I cancel my order?

You may contact our customer service team at [email protected]. Please email [email protected] as soon as possible with the subject line 'Cancel Order #____' and let us know that you would like it canceled. Once canceled, you are welcome to place a new ord

What is your guarantee?

At Reformation Heritage Books, we want every resource you purchase to be spiritually profitable. If you find that a product does not serve that purpose, we’re happy to offer a full refund. There is no need to return the item. Simply contact our custo

What payment methods do you accept?

We accept all major credit cards and digital wallets.

When is my order ready for in-store pickup?

We’ll email you as soon as your order is ready for pickup. Please note that orders not picked up within two weeks will be canceled and refunded.

Can you notify me when a product is back in stock?

On the product page, click “Notify Me” and enter your email address. You’ll automatically receive an email as soon as the product is back in stock.

Can I edit or add anything to my order?

Once an order has been placed, we are unable to add items or make changes to it. If you would like to cancel your order, please email [email protected] as soon as possible with the subject line 'Cancel Order #____' and let us know that you would like it

What do I do if I receive the wrong item in my order?

We are sorry to hear you received the wrong item in your order! Please report your order issue to our team at [email protected].

What do I do if my item(s) arrives damaged or defective?

Please email our team at [email protected]. We’ll review the issue and arrange a replacement or refund as needed.

What is the status of my order?

You will receive email updates as your order moves through processing and shipping. Please note that preorder items will ship on or shortly before their official release date and cannot be shipped early. Awaiting FulfillmentThis means your order has

What qualifies as a damaged or defective product?

A book qualifies as damaged or defective if it shows:. Tears, cuts, or scratches over 1 cm. Dented or crushed corners. Torn, missing, or detached pages. Broken binding or loose glue. Water damage, stains, or ink smears affecting readability. Major pr

I’m having trouble accessing my eBook. How can I download it?

To access your eBook, log into the account used to place your order on our website. Click the Account button at the top right, then find your eBook under Orders. Select the relevant order number, and under Order Contents, click the green downward arr

Do you have discounts for bulk or case orders?

We do not offer case discounts beyond those already listed on our website.

What does "Awaiting Fulfillment" mean?

If you received a notification that your order is "Awaiting Fulfillment", this means the order has been approved and our fulfillment team is preparing to pack it. This is a standard step in our fulfillment process, and no further action is needed fro

What does "Awaiting Pickup" mean?

If you received an update that your order is Awaiting Pickup, this means that In-Store Pickup was selected at checkout (available for customers based in Michigan only). Your order is currently awaiting pickup at our Grand Rapids storefront. If this w

Will you match online prices in-store?

Online prices are available exclusively for purchases made through our website and cannot be honored for transactions completed directly in our physical store. To receive online pricing, please place an order online and select the in-store pickup opt