We’re here to help! Fill out this form, and our support team will get back to you as quickly as possible.

 Reformation Heritage Books

You may contact our customer service team at orders@rhb.org. Please email <a data-start="185" data-end="199" rel="noopener" style=" text-decoration: none;">orders@rhb.org</a> as soon as possible with the subject line &apos;Cancel Order #____&apos; and let us know that you would like it canceled. Once canceled, you are welcome to place a new order with the correct items.Orders can only be canceled before they have been dispatched. If your order has already been shipped, please refer to our <a href="https://heritagebooks.org/returns/">return policy</a> for further instructions.

You may contact our customer service team at orders@rhb.org. Please email orders@rhb.org as soon as possible with the subject line 'Cancel Order #____' and let us know that you would like it canceled. Once canceled, you are welcome to place a new ord

How do I cancel my order?

Order Management

How can I apply for tax-exemption?

Do you offer wholesale discounts?

Can I update the email address on my account?

Account Management

What is your guarantee?

What payment methods do you accept?

When is my order ready for in-store pickup?

Can you notify me when a product is back in stock?

Can I edit or add anything to my order?

What do I do if I receive the wrong item in my order?

What do I do if my item(s) arrives damaged or defective?

What is the status of my order?

What qualifies as a damaged or defective product?

I’m having trouble accessing my eBook. How can I download it?

Do you have discounts for bulk or case orders?

What does "Awaiting Fulfillment" mean?

What does "Awaiting Pickup" mean?

Will you match online prices in-store?

Do you offer free shipping?

Do you ship worldwide?

How do I track my order?

Can I change my shipping address?

I accidentally selected In-Store Pickup for an item I wanted shipped. What should I do?

Are delivery times guaranteed?

Do you ship to PO Boxes or military addresses?

What are your shipping options, costs, and delivery times?

Shipping & Delivery

How do I make a return?

What’s your return policy?

Returns & Refunds

How do I access my eBook?

How do I get my eBook onto my Kindle?

In which file formats are eBooks available?

What if my eBook download link has expired?

eBooks

Can I quote or reproduce RHB materials?

Can I request a product for review?

Are you accepting manuscript submissions?

Do you offer church discounts?

Where can I purchase a gift card/gift certificate?

How can I request a desk copy?

Can I request an RHB book table for my conference or event?

How do I report an error, typo, or correction in a book?

Do you offer price adjustments?

Miscellaneous

How do I cancel my order?Updated a month ago