What qualifies as a damaged or defective product?Updated 6 days ago

A book qualifies as damaged or defective if it shows:

• Tears, cuts, or scratches over 1 cm

• Dented or crushed corners

• Torn, missing, or detached pages

• Broken binding or loose glue

• Water damage, stains, or ink smears affecting readability

• Major printing or alignment errors

• Significant transit damage visible upon unboxing

Minor cosmetic flaws (e.g., light scuffs, removable marks, small bends, slight discoloration, or normal wear) do not qualify.

To report damage within 30 days of receipt, email [email protected] with your order number, photos of the issue, and a short description. Our team will review your report and offer a replacement or refund as applicable.